Reference

What Our Legal Framework Means for You

north5 operates under a state-by-state access model — your eligibility depends on where you are and what local law permits.

State-dependent accessAccount data rightsPolicy contact on fileJurisdiction-specific termsUS-only payment rails
north5 What Our Legal Framework Means for You
DATA AND ACCOUNT SECURITY

How We Protect and Retain Your Information

Your account data is handled under practices aligned with applicable US state privacy law. We collect only what we need to operate your account, verify your identity, and process payments through PayPal, Venmo, and Play+. Here is how each area works in practice — no vague reassurances, just the actual process.

Data Handling

We collect name, address, date of birth, and payment identifiers to verify your identity and process transactions. We do not sell your personal data to third-party marketing services.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage cookie preferences in your browser settings; blocking functional cookies may limit account features.

Account Security

Your account is protected by two-factor authentication. Each login from a new device triggers an OTP sent to your registered phone number — confirm it before access is granted.

Retention and Deletion

We retain account records for the period required by state gaming regulations. After that period, you may request deletion of personal data not required for legal compliance by emailing our policy team.

POLICY CONTACT PATHS

Reach Us on a Legal or Policy Matter

Policy questions move faster when you use the right channel. Live chat routes general account issues; for formal legal or data requests, use email or the written contact address so we can log and track your inquiry correctly. Response times for formal requests follow the timeline required by applicable state consumer-protection rules.

Live Chat Open the chat widget inside your account dashboard for account-level policy questions. Our team can pull your record and walk through the relevant term in real time.
Policy Email Send formal data-access, data-deletion, or terms-dispute requests to our policy inbox. We log each ticket and respond within the timeframe required by applicable state law.
Written Request For requests that require a paper trail — such as account-closure disputes or payment-rail complaints involving PayPal, Venmo, or Play+ — submit via our secure written-contact form in the help center.

Common Questions About Our Legal Terms

These are the questions our policy team fields most often. If your situation is not covered here, reach us through the contact paths in the support section above.

Access depends entirely on your state's law at the time you use the platform. We do not operate in states where online casino or sportsbook activity is prohibited. Check your state's current statutes or contact us to confirm eligibility.

Email our policy inbox with your registered account email and a description of the data you want. We will respond within the timeframe set by applicable state consumer-protection or privacy law.

Yes. Submit a deletion request via the policy email channel. We will remove data not required for legal retention — some records must be kept for the period mandated by state gaming regulations.

Transaction records tied to PayPal, Venmo, or Play+ are retained for the legally required period. They are not shared with third parties for marketing. After the retention window, they are deleted on request.

We send an in-app notification before any material change takes effect. You can also check the policy section of your account dashboard at any time to see the current version and any pending updates.

Disputes are governed by the law of the eligible state in which your account is registered and active. We do not make claims under federal gaming law. The applicable state statute determines jurisdiction and dispute-resolution process.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.