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How north5 Handles Your Personal Information

This Privacy Policy explains exactly what personal data north5 collects when you open an account, make deposits via PayPal, Venmo, or Play+, and browse our sportsbook and casino lobby.

Account Data TransparencyPayment Privacy — PayPal, Venmo, Play+Your Right to AccessCookie ControlsSecure Data Retention
north5 How north5 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete personal data we hold on your account, our support team handles those requests directly. You can reach us through live chat inside your account, by email at our listed privacy address, or through the account help center. We aim to acknowledge privacy requests within two business days and resolve them as quickly as applicable law allows.

Live Chat Start a chat from inside your account dashboard. Our team can pull up your data record, confirm identity, and walk you through a correction or deletion request.
Email Privacy Team Send a written request to our privacy contact address shown in your account settings. Include your registered email and the specific data action you are requesting.
Account Help Center The help center inside your north5 account has a dedicated Privacy and Data section with forms for data access, data correction, and account-closure data requests.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at north5 is tied directly to account operations — not treated as a separate policy layer. Every section below reflects how we actually handle your information across deposits, withdrawals, session activity, and account changes.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through the settings panel in your account.

Account Security Practices

Your password is hashed before storage — we cannot read it. Login sessions use token-based authentication, and any access from an unrecognized device triggers an email verification step before your account wallet becomes active.

Payment Data Handling

When you transact via PayPal or Venmo, the payment processor handles credential storage under their own security standards. North5 receives only a transaction ID and status confirmation.

Data Retention and Deletion

Active account data is retained while your account is open and for the period required by your eligible state's regulations after closure.

Common Questions About Your Privacy at north5

These are the questions we hear most from account holders about how their data is handled, stored, and shared. If your question is not here, live chat is the fastest way to get a specific answer.

We collect your name, email, date of birth, and identity verification documents. We also record the payment method you use — PayPal, Venmo, or Play+ — along with transaction references and device session data for security purposes.

We share data only with payment processors like PayPal and Venmo to complete transactions, and with identity verification providers required by state law. We do not sell your personal data to marketing companies or unaffiliated third parties.

Submit a data access request through the Privacy section in your account help center or email our privacy team directly. We acknowledge requests within two business days and provide your data summary as quickly as applicable law allows.

Yes. You can submit a deletion request via live chat or email. We will process it after any mandatory state-law retention period has passed and confirm the deletion to your registered email address once it is complete.

PayPal and Venmo handle credential storage under their own security standards. North5 only receives a transaction ID and a completion status — your login credentials for those services are never stored on our platform.

Analytics and marketing cookies are optional. You can manage them in the cookie settings panel inside your account. Session cookies are required for login and account wallet access and cannot be disabled without affecting your ability to use the platform.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.